Why can't I see my device in the dashboard?

If a device is connected to your network but not showing in the dashboard, there are a few things to check.

Common causes

1. The device is connected to a different network. Make sure it is on the same network as the Sentry appliance, not a guest network or a neighbor’s WiFi.
2. The Sentry is still booting. Wait two to three minutes after plugging it in.
3. The device has not generated traffic yet. Some devices only show up once they send or receive data.
4. A settings change is pending. If you recently changed a policy or VLAN, refresh the dashboard.

Still missing?

Try restarting the device. If it still does not appear, check the Sentry’s status light and contact support with the device name and approximate time it was connected.