Can I cancel anytime?

Cancellation depends on your plan and evaluation period.

Home and SMB plans

• You can cancel anytime after the end of your evaluation period.
• The Founding Member plan has a six-month evaluation period.
• The Standard plan has a three-month evaluation period.
• Hardware must be returned in good condition to avoid a hardware charge.

MSP plans

• MSP partners are on annual or multi-year agreements.
• Cancellation terms are spelled out in your partner agreement.
• Contact your partner success manager to discuss changes.

To start a cancellation, email support@astralinkconnect.com or open a request through the dashboard.