Can I cancel anytime?

There is no annual contract on any plan, and no evaluation period you have to wait out.

Personal and Business plans

• If it is not doing what we said it would, tell us. We would rather fix it than lose you, and we will work the problem with you before anybody talks about cancelling.
• You can cancel your monthly plan at any time. There is no term to serve out and no early termination fee.
• Cancelling the monthly plan stops the monitoring, threat updates, and management. We will walk you through what happens to the Sentry itself when you call.

MSP plans

• No volume commitment and no multi-year agreement. You pay the monthly rate per Sentry for the sites you have under management, and nothing for the ones you do not.
• Remove a site and its monthly rate comes off your next bill. Nothing else on the bill moves.
• There is a partner agreement covering support terms and branding, with no exclusivity attached to it.

To start a cancellation, email support@astralinkconnect.com or open a request through the dashboard.